My Account FAQ

Why can't I log-in to my account?
Make sure that you are logging in with the correct password and username.

Clear your browser's cookies and temporary internet files and then try logging in again.

ZenZuu may delete profiles if they violate the site's Terms and Conditions. Make sure your profile was not deleted by doing the following: Find your profile on your site by typing in www.zenzuu.com/myprofile. If you find your profile, try re-typing in your email address and password.

What if I forgot my password?
Retrieve your password by clicking Here and following the instructions

You will need to enter the email address that we have on file for your account. We will then directly email you your account information.

How do I change my password?
Make sure you are logged into your ZenZuu Account.

If you are not at your welcome center click the "Welcome Center" button towards the top of the screen on the Main Menu.

Once you are at the welcome center click the "Settings" link located on the left side of your Account Menu.

Once in the Settings Center click on the "Account Info" Tab.

Then click "Change My Password"

Type in your password and click save.

How do I change my email address?
Make sure you are logged into your ZenZuu Account.

If you are not at your welcome center click the "Welcome Center" button towards the top of the screen on the Main Menu.

Once you are at the welcome center click the "Settings" link located on the left side of your Account Menu.

Once in the Settings Center click on the "Account Info" Tab.

Then click "Change My Email Address"

Type in your Email Address and click save.

How do I change my profile details?
Make sure you are logged into your ZenZuu Account.

If you are not at your welcome center click the "Welcome Center" button towards the top of the screen on the Main Menu.

Click the Profile Button located at the very top of the screen on the top bar.

Then click the "Edit My Profile" button.

Edit your information and click save.

How do I delete my account?
If you would like your account removed from ZenZuu please contact us with your account information and reason for leaving by clicking here.

Is my information secure with ZenZuu?
Here at ZenZuu we treat our members security as our highest priority. To combat security issues such as viruses and identiy theft we deploy tactics similaryly used by large banking corporations. All of your personal information gets ecrypted before being stored on our secure servers. Our servers are located in secure datacenters protected with biomentric authentication and 24/7 parameter monitoring by cctv cameras and security personel.

Why was my login banned?
We block your account if you fail to type in the correct email address and password 9 times. However after 6 incorrect attempts we give you a warning message.

How can I get Un-Banned?
You must fill out a feedback ticket and provide your Name, Address and SSN. We then must approve it. This process can take between 3 to 7 business days.